Billing and refunds

Refund Policy

Refund, cancellation, chargeback and Paddle payment handling rules for My Blurbly paid services.

Last updated: 7 June 2026

Current public policy for My Blurbly V3. These terms are intended to govern the live platform and payment-provider review pages from the date shown above.

Introduction

This Refund Policy applies to first-time subscription purchases, renewals, upgrades, credits, digital tools and other paid My Blurbly services.

Definitions

My Blurbly means the My Blurbly V3 website, application, tools, public pages, creator websites, community surfaces, Editorial AI features, ARC workflows, payment flows, email funnels and related services. User means any visitor, reader, author, reviewer, creator, influencer, affiliate, publisher, beta tester, customer, subscriber or account holder. Content means text, manuscripts, excerpts, reviews, comments, messages, images, covers, avatars, metadata, links, uploads, prompts, AI outputs, creator website materials and campaign assets. Paid Services means memberships, subscriptions, upgrades, credits, one-off digital tools, reports, ARC campaign upgrades, creator website upgrades or other paid products. Provider means a third-party service used to operate My Blurbly, including Supabase for data storage, Brevo for email, Paddle for payment processing when enabled, hosting providers, analytics providers and AI service providers.

14-Day First Purchase Refund Period

My Blurbly's default policy is a 14-day refund period for first-time subscription purchases, provided the account is not abusive, fraudulent, banned, chargeback-abusive or materially in breach of the Terms. This does not remove mandatory consumer rights that apply in a user's country.

Cancellations

Users may cancel subscriptions through the account billing area or through Paddle where Paddle is the Merchant of Record. Cancellation normally stops future renewals but does not automatically refund prior paid periods unless this policy or mandatory law applies.

Digital Content, Credits and Used Services

Refunds may be refused or reduced where credits, AI reports, manuscript analysis, exports, campaign tools, creator website upgrades or digital services have been substantially used or delivered, unless applicable law requires otherwise.

Abuse Prevention

Refunds are excluded for abuse, fraud, banned accounts, policy violations, fake accounts, payment manipulation, excessive usage before refund, chargeback threats, stolen payment methods, or attempts to avoid payment obligations.

Chargebacks

Users should contact support before opening a chargeback. Chargebacks may cause account restriction, entitlement pause, affiliate commission reversal and fraud review. My Blurbly may provide usage, consent, checkout and delivery evidence to Paddle or the payment network.

Paddle Payment Processing

When Paddle is enabled, Paddle may process payment, taxes, invoices, receipts, refunds and disputes as Merchant of Record. Paddle may approve, deny or request information for refunds according to Paddle rules and applicable law.

User Rights

Users may access the policies before signing up or purchasing, ask questions about the policies, request privacy access/correction/deletion where applicable, cancel subscriptions through the available account or payment-provider route, report unsafe content, and contact My Blurbly about disputes or legal requests.

User Obligations

Users must provide accurate billing information, avoid fraudulent disputes, promptly report payment errors, and cancel before renewal where they no longer want the subscription.

Company Rights

My Blurbly may operate, secure, change, pause, restrict, remove, label, moderate, investigate or discontinue features where needed for safety, compliance, platform integrity, provider requirements, fraud prevention, payment risk, beta testing or legal obligations.

Limitation of Liability

To the maximum extent allowed by applicable law, My Blurbly is provided on an as-is and as-available basis. My Blurbly is not liable for indirect, incidental, consequential, special, punitive or loss-of-profit damages, or for loss caused by user content, third-party providers, payment providers, AI inaccuracies, unavailable features or unlawful user conduct.

Dispute Resolution

Users should first contact My Blurbly at the contact address in this document so the issue can be reviewed informally. If informal resolution fails, disputes will be handled under the governing law and competent courts stated below, unless mandatory consumer law gives the user a different non-waivable forum or remedy.

Governing Law

These terms are intended to be governed by the laws of the Republic of South Africa, unless a mandatory consumer, privacy or platform law in another jurisdiction applies and cannot legally be excluded.

Contact Information

Questions, legal notices, privacy requests, takedown requests, refund questions and account deletion requests should be sent to support@myblurbly.com. My Blurbly should publish any updated support address, business address or provider-required buyer support details before live paid rollout.

Compliance Requirements

This policy is designed for Paddle readiness, consumer transparency, chargeback evidence, affiliate reversal handling and international consumer-law awareness.